Privacy Policy

Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how SecondaryDAO SA de CV ("SecondaryDAO SA de CV," "we," "us," or "our") collects, uses, and protects the personal information of users ("User," "you," or "your") who access our platform, website, or services. By using our services, you agree to the collection and use of your information in accordance with this Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us during the registration, KYC (Know Your Customer) process, and use of our services. This information may include, but is not limited to:

  • Full legal name
  • Date of birth
  • Nationality
  • Residential address
  • Government-issued identification (e.g., passport, national ID)
  • Email address
  • Phone number
  • Payment information (e.g., bank account details)
  • Transaction history
2.2 Non-Personal Information

We may also collect non-personal information that cannot be used to identify you directly. This may include:

  • Browser type and version
  • IP address
  • Device type and operating system
  • Pages visited and the time spent on our website
  • Cookies and other tracking technologies

3. How We Use Your Information

3.1 Service Provision

We use your personal information to provide and manage our services, including account creation, transaction processing, customer support, and compliance with legal and regulatory requirements.

3.2 KYC and AML Compliance

Your personal information is used to verify your identity and assess your risk profile as part of our KYC and AML (Anti-Money Laundering) obligations.

3.3 Communication

We may use your contact information to communicate with you about your account, service updates, or any issues related to our platform. This includes sending you transactional emails, security alerts, and important notices.

3.4 Marketing

With your consent, we may use your information to send you promotional materials, newsletters, and other marketing communications. You can opt-out of these communications at any time.

3.5 Analytics and Improvements

We use non-personal information to analyze how our services are used, to improve our platform, and to develop new features. This data helps us enhance user experience and tailor our services to better meet your needs.

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with third-party service providers who assist us in delivering our services, such as identity verification services, payment processors, and cloud storage providers. These third parties are required to protect your information and use it only for the purposes for which it was shared.

4.2 Legal Compliance

We may disclose your information to law enforcement, regulatory authorities, or other governmental entities if required by law or in response to legal requests (e.g., subpoenas, court orders).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such transfer and any new privacy policies that may apply to your information.

4.4 Consent

We may share your information with third parties if you provide explicit consent for such sharing.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, including compliance with legal obligations, dispute resolution, and enforcement of our agreements. When your information is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

7. Your Rights

7.1 Access and Correction

You have the right to access and request correction of any personal information we hold about you. You may update your account information directly through our platform or contact us to request changes.

7.2 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3 Right to Erasure

You have the right to request the deletion of your personal information, subject to certain legal or contractual limitations.

7.4 Objection and Restriction

You have the right to object to the processing of your personal information or request that we restrict its processing under certain circumstances.

7.5 Withdrawal of Consent

If you have provided consent for the collection, use, or sharing of your personal information, you have the right to withdraw that consent at any time. However, this may limit your ability to use certain features of our services.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies allow us to remember your preferences, track user activity, and analyze site traffic. You can control the use of cookies through your browser settings.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your jurisdiction, including countries that may not have the same level of data protection as your home country. By using our services, you consent to such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated Policy on our website and, if applicable, through other communication channels.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

SecondaryDAO SA de CV
SV
feedback@secondarydao.com